Subject: Ticket Assigned - Conversation with shaheer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 09:51:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaheer shaheer                    Bot:  Hi again! Bot:  Please enter your name Customer:  they will have offers every time and customers receive the intimations of shopathon and different type of discount offers  customer place the order based on the offer mentioned in the app and make  payment through their card debit card or credit card  till we place our order everything was perfect and  the order will get delivered by 2 to 3 working days  after the delivery only we will come to know that there are some items missing as they were cancelled by centrepoint itself  there is no information received from centerpoint till the delivery the customer is supposed to be informed,they were not doing it basically the items are showing in the app but it won’t be available in their  warehouse   it’s like fooling customers  the customers have to wait another 15 working days to get the credit back from the centerpoint   most dump app ever seen   not preferable for online purchases Bot:  Please enter your name Customer:  shaheer Bot:  Hi Shaheer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  508673130 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  508673130            12:55 PM, 14th Oct                   Shivani                    HI Shaheer, Thank you for contacting us. My name is Shivani. How may I help you?           12:56 PM, 14th Oct                     shaheer                    I have made return request on my last order           12:56 PM, 14th Oct                   Shivani                    Kindly share your order number.           12:58 PM, 14th Oct                     shaheer                    9607276927           12:59 PM, 14th Oct                   Shivani                    Thank you for the order number.           01:00 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:01 PM, 14th Oct                   Shivani                    Thank you for holding up            01:04 PM, 14th Oct                   Shivani                    We can see that you have already created a return request for the items on 13 Oct, 2020.           01:04 PM, 14th Oct                   Shivani                    Our courier team will contact you in 2 - 5 working days for the collection.           01:04 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            01:04 PM, 14th Oct                     shaheer                    Am so disappointed with your App           01:06 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:06 PM, 14th Oct                     shaheer                    Without intimating customers, items ordered cancelled by your team           01:06 PM, 14th Oct                   Shivani                    Please elaborate your issue so I can assist you with.           01:06 PM, 14th Oct                     shaheer                    I have added items in the cart based on the Availability of items in the App.  I have finalized the order and made payment as well. The order got delivered in few days and that time only I came to know few of my ordered items were cancelled by your team without intimation.           01:09 PM, 14th Oct                     shaheer                    I got surprised to see the items missing in the order.           01:10 PM, 14th Oct                     shaheer                    Somebody have to inform me           01:10 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:10 PM, 14th Oct                     shaheer                    Your centerpoint dump App is not at all an updated one           01:10 PM, 14th Oct                     shaheer                    It’s like fooling customers always           01:10 PM, 14th Oct                   Shivani                    Kindly share the name of the items which are missing in your order.           01:11 PM, 14th Oct                     shaheer                    I need compensation for the Same           01:11 PM, 14th Oct                     shaheer                    Juniors textured towel with hood and mitten puppet           01:12 PM, 14th Oct                     shaheer                    Textured lace up sneakers           01:13 PM, 14th Oct                     shaheer                    If we order something, customers have good interest and like to have it in hand for him or his family           01:14 PM, 14th Oct                   Shivani                    Thank you for the item detail.           01:14 PM, 14th Oct                     shaheer                    It’s like fooling customers and no importance for us at all           01:14 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:15 PM, 14th Oct                     shaheer                    Ok           01:15 PM, 14th Oct                     shaheer                    To resolve this customer disappointment           01:15 PM, 14th Oct                     shaheer                    What is the best compensation your management can do           01:16 PM, 14th Oct                     shaheer                    As per my understanding, this happened due to lack of coordination in your organization.           01:17 PM, 14th Oct                   Shivani                    Thank you for holding up            01:19 PM, 14th Oct                   Shivani                    We would like to inform you that during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.           01:22 PM, 14th Oct                     shaheer                    I understood           01:23 PM, 14th Oct                     shaheer                    It supposed to be informed to customer           01:23 PM, 14th Oct                     shaheer                    Am I right           01:23 PM, 14th Oct                   Shivani                    We will not be happy either if you receive bad items in your order, this is the reason why the items were cancelled and you received a notification regarding the same items.           01:23 PM, 14th Oct                     shaheer                    So once the customer placed the order then only your guys do the quality check           01:24 PM, 14th Oct                   Shivani                    We understand your issue and please be assured this will not repeat in future again.           01:24 PM, 14th Oct                     shaheer                    As your team is not informed on the same time           01:24 PM, 14th Oct                     shaheer                    I need compensation to make me feel that Centrpoint is giving importance to customers grievances           01:25 PM, 14th Oct                     shaheer                    If the items are not in good quality or last piece           01:26 PM, 14th Oct                     shaheer                    Why it is showing in the App           01:26 PM, 14th Oct                     shaheer                    To fool the customers           01:26 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you and please be assured this will not repeat in future again.           01:28 PM, 14th Oct                     shaheer                    I have faced many times           01:28 PM, 14th Oct                     shaheer                    So I. Need compensation           01:28 PM, 14th Oct                     shaheer                    Provide me a voucher worth Aed 100 to use for the next online purchase           01:30 PM, 14th Oct                     shaheer                    If your company is giving importance to customers           01:30 PM, 14th Oct                   Shivani                    We would like to inform you that we have already processed refund for the cancelled item.           01:31 PM, 14th Oct                     shaheer                    That’s my money right           01:32 PM, 14th Oct                   Shivani                    We will forward you feedback to our team and they are going to make sure this will not repeat in future again.           01:32 PM, 14th Oct                     shaheer                    You have to do that           01:32 PM, 14th Oct                     shaheer                    If you cannot give compensation, as a customer I will feel there is no importance for us and it will be repeated again and again           01:33 PM, 14th Oct                     shaheer                    Customer always suffers           01:33 PM, 14th Oct                     shaheer                    Your company cannot bear anything   to satisfy one of the customer           01:34 PM, 14th Oct                     shaheer                    Customers loosing time and effort           01:34 PM, 14th Oct                     shaheer                    Make customers happy to improve business as well           01:35 PM, 14th Oct                     shaheer                    Apologies doesn’t work           01:35 PM, 14th Oct                     shaheer                    Compensation sometimes work. Please Inform your management           01:35 PM, 14th Oct                     shaheer                    Take this issue to your supervisor level and get me the compensation           01:36 PM, 14th Oct                     shaheer                    If you want to make your  customer happy           01:37 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:38 PM, 14th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:39 PM, 14th Oct                     shaheer                    Solve it now itself           01:39 PM, 14th Oct                     shaheer                    I can be hold for some more time           01:39 PM, 14th Oct                     shaheer                    If you can resolve with compensation           01:40 PM, 14th Oct                   Shivani                    We would like to inform you that we will forward your issue to concern team and then only we can update you.           01:43 PM, 14th Oct                   Shivani                    Please allow us some time to resolve your issue.           01:43 PM, 14th Oct                   Shivani                    We will get back to you on your email.           01:44 PM, 14th Oct                     shaheer                    How I can get an update           01:44 PM, 14th Oct                     shaheer                    By phone or email           01:44 PM, 14th Oct                     shaheer                    Ok           01:46 PM, 14th Oct                   Shivani                    Thank you for understanding.           01:48 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            01:48 PM, 14th Oct                     shaheer                    This issue           01:49 PM, 14th Oct                     shaheer                    Only           01:50 PM, 14th Oct                     shaheer                    Thanks for your assistance           01:50 PM, 14th Oct                     shaheer                    Am waiting for your update           01:50 PM, 14th Oct                   Shivani                    You're most welcome.           01:50 PM, 14th Oct                   Shivani                    We will get back to you soon.           01:51 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:51 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585251