Subject: Ticket Assigned - Conversation with sadhiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 09:50:38 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadhiya sadhiya                    Bot:  Hi again! Bot:  Please enter your name Customer:  sadhiya Bot:  Hi Sadhiya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:25 PM, 14th Oct                     sadhiya                    Ok           01:26 PM, 14th Oct                   Shivani                    Hi Sadhiya, Thank you for contacting us. My name is Shivani. How may I help you?           01:26 PM, 14th Oct                     sadhiya                    About my refund of lipstick           01:26 PM, 14th Oct                     sadhiya                    No message still regarding it.           01:26 PM, 14th Oct                     sadhiya                    I already,  gave my product to Aramex guy           01:27 PM, 14th Oct                     sadhiya                    It going to be a week now           01:27 PM, 14th Oct                     sadhiya                    Hello. Are you there           01:28 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:29 PM, 14th Oct                     sadhiya                    Ok           01:29 PM, 14th Oct                   Shivani                    Kindly share the order number so I can check.           01:29 PM, 14th Oct                     sadhiya                             01:30 PM, 14th Oct                     sadhiya                    I already spoke to you regarding this.  I remember           01:30 PM, 14th Oct                   Shivani                    Kindly share the order number so I can check           01:32 PM, 14th Oct                     sadhiya                    I shared with you           01:33 PM, 14th Oct                     sadhiya                    In the pic           01:33 PM, 14th Oct                     sadhiya                             01:34 PM, 14th Oct                   Shivani                    Thank you for the detail.           01:35 PM, 14th Oct                     sadhiya                    Ok           01:35 PM, 14th Oct                     sadhiya                    Please update me about refunds           01:35 PM, 14th Oct                     sadhiya                    I did it using PayPal           01:36 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:37 PM, 14th Oct                     sadhiya                    Sure           01:37 PM, 14th Oct                     sadhiya                    Are you there           01:41 PM, 14th Oct                     sadhiya                    Hello           01:42 PM, 14th Oct                     sadhiya                    Shivani are you there           01:44 PM, 14th Oct                     sadhiya                    I am waiting ?           01:45 PM, 14th Oct                   Shivani                    Thank you for holding up            01:45 PM, 14th Oct                     sadhiya                    Ok           01:45 PM, 14th Oct                   Shivani                    We have checked and your items reached to warehouse on 12 Oct, 2020.           01:46 PM, 14th Oct                     sadhiya                    Now about refund           01:46 PM, 14th Oct                   Shivani                    It will take us 2 - 5 business days from the time we receive your return to conduct a quality check and issue your refund.           01:46 PM, 14th Oct                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:46 PM, 14th Oct                     sadhiya                    So next week is a possibility right           01:46 PM, 14th Oct                     sadhiya                    Anyway thanks for your support           01:48 PM, 14th Oct                   Shivani                    You're most welcome.           01:48 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            01:49 PM, 14th Oct                     sadhiya                    No           01:49 PM, 14th Oct                     sadhiya                    You where helpful           01:49 PM, 14th Oct                     sadhiya                    ?           01:49 PM, 14th Oct                   Shivani                    Thank you so much.           01:50 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:50 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585249