Subject: Ticket Assigned - Conversation with saqib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 09:27:26 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saqib saqib                    Bot:  Hi again! Bot:  Please enter your name Customer:  saqib Bot:  Hi Saqib ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:12 PM, 14th Oct                   Shivani                    HI Saqib, Thank you for contacting us. My name is Shivani. How may I help you?           01:13 PM, 14th Oct                   Shivani                    Please share your query so I can assist you with.           01:15 PM, 14th Oct                     saqib                    I have made return request from more than 2 weeks but until now nobody come to collect the items. Please check why it is delaying. Order # 6226474863           01:15 PM, 14th Oct                     saqib                    Please check why it is delaying           01:16 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:16 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:16 PM, 14th Oct                     saqib                    Ok           01:17 PM, 14th Oct                   Shivani                    Thank you for holding up            01:20 PM, 14th Oct                   Shivani                    We can see that you have created return request on 28 Sep, 2020.           01:20 PM, 14th Oct                   Shivani                    We sincerely apologies for the delay in collection.           01:20 PM, 14th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:21 PM, 14th Oct                     saqib                    Thankyou           01:21 PM, 14th Oct                     saqib                    Can i get any contact number for the relevant department for follow up???           01:21 PM, 14th Oct                   Shivani                    You're most welcome.           01:23 PM, 14th Oct                   Shivani                    We will forward your issue to our team and once we will get any update we will get back to you           01:23 PM, 14th Oct                     saqib                    Ok waiting for feedback           01:24 PM, 14th Oct                   Shivani                    Thank you for understanding.           01:24 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            01:24 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:27 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585153