Subject: Ticket Assigned - Conversation with muneeba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 09:08:46 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muneeba muneeba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muneeba Bot:  Hi Muneeba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9607615617 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551146567            12:57 PM, 14th Oct                   Shivani                    HI Muneeba, Thank you for contacting us. My name is Shivani. How may I help you?           12:58 PM, 14th Oct                     muneeba                    Hi           12:58 PM, 14th Oct                     muneeba                    I placed an order for collection from mini mart in outlet mall           12:58 PM, 14th Oct                     muneeba                    9607615617 is the order number           12:58 PM, 14th Oct                     muneeba                    I. Got an sms tht it is shipped and delivered oct 13           12:59 PM, 14th Oct                     muneeba                    But the shop has not received it           12:59 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:00 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:00 PM, 14th Oct                     muneeba                    Sure           01:00 PM, 14th Oct                   Shivani                    Thank you for holding up            01:01 PM, 14th Oct                   Shivani                    We can see that the order still in progress.           01:02 PM, 14th Oct                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           01:02 PM, 14th Oct                     muneeba                    But sms stated its shipped           01:02 PM, 14th Oct                     muneeba                    We’ve shipped your order 9607615617 for MTV Sequin Detail T-shirt with...  to All Day Mini Mart - FODEL  Inside Dubai Outlet Mall, First Floor, Near Daiso, Dubai Al Ain Road, Dubai. Expect arrival by 13-10-2020. Track it: <trackingUrl>           01:02 PM, 14th Oct                   Shivani                    The order just shipped from warehouse.           01:03 PM, 14th Oct                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           01:03 PM, 14th Oct                     muneeba                    Oh ok           01:03 PM, 14th Oct                     muneeba                    Thanks           01:03 PM, 14th Oct                   Shivani                    You're most welcome.           01:05 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            01:05 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:08 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585077