Subject: Ticket Assigned - Conversation with safiya sani yakasai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 09:01:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safiya sani yakasai safiya sani yakasai                    Bot:  Hi again! Bot:  Please enter your name Customer:  safiya sani yakasai Bot:  Hi Safiya Sani Yakasai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:35 PM, 14th Oct                     safiya sani yakasai                    Ok           12:35 PM, 14th Oct                   Shivani                    Hi Safiya, Thank you for contacting us. My name is Shivani. How may I help you?           12:36 PM, 14th Oct                     safiya sani yakasai                    This is about the orders that i have returned with out receiving my money refunded           12:37 PM, 14th Oct                     safiya sani yakasai                    I have being get troubled and keep emailing you amd explain you still didn't solve the problem           12:38 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:39 PM, 14th Oct                     safiya sani yakasai                    Plss i want you to now check the situation and get back to me           12:39 PM, 14th Oct                   Shivani                    Kindly share the order number.           12:39 PM, 14th Oct                     safiya sani yakasai                    Plss i want to know if the refund of the following ordes6217699835 and 6215012258 has been issued           12:40 PM, 14th Oct                     safiya sani yakasai                    Splash embellished maxi sleeveless dress with pocket details and side slit splash embellished collared demin shirt Dress with long sleeve and pocket detai Splash lee copper maxi A-line shirt dress with tie ups pockets details Splash printed maxi A-line dress with round neck and bishop sleeve Splash sustainable chequered maxi shirt dress with long sleeve Shoe express open toe block shoe with glitter finishing All this items where returned           12:40 PM, 14th Oct                     safiya sani yakasai                    46132161073           12:41 PM, 14th Oct                     safiya sani yakasai                    This is the shipping id a get from aramex after takimg the order 46132161073           12:42 PM, 14th Oct                   Shivani                    Thank you for the details.           12:44 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:44 PM, 14th Oct                     safiya sani yakasai                    Ok           12:47 PM, 14th Oct                     safiya sani yakasai                    Ok           12:49 PM, 14th Oct                   Shivani                    Thank you for holding up            12:50 PM, 14th Oct                     safiya sani yakasai                    Plss do so           12:50 PM, 14th Oct                   Shivani                    We have checked and your issue has already been escalated to concern team.           12:50 PM, 14th Oct                     safiya sani yakasai                    But noting has been done           12:51 PM, 14th Oct                     safiya sani yakasai                    This is morethan 6 weeks           12:51 PM, 14th Oct                     safiya sani yakasai                    Nothing has been done           12:51 PM, 14th Oct                     safiya sani yakasai                    Am sendimg emails and contact  every day           12:52 PM, 14th Oct                     safiya sani yakasai                    But nothing yet           12:52 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:55 PM, 14th Oct                     safiya sani yakasai                    Plss check now           12:56 PM, 14th Oct                     safiya sani yakasai                    And get back to me           12:56 PM, 14th Oct                   Shivani                    Please allow us some more time to resolve your issue.           12:57 PM, 14th Oct                   Shivani                    Once we will get any update we will get back to you.           12:57 PM, 14th Oct                     safiya sani yakasai                    Ok           12:57 PM, 14th Oct                     safiya sani yakasai                    Ok           12:57 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            01:00 PM, 14th Oct                     safiya sani yakasai                    No           01:00 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:01 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585047