Subject: Ticket Assigned - Conversation with mohamed sadhir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 08:58:50 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed sadhir mohamed sadhir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed sadhir Bot:  Hi Mohamed Sadhir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9608062799 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588791835            12:40 PM, 14th Oct                   Shivani                    HI Mohamed, Thank you for contacting us. My name is Shivani. How may I help you?           12:40 PM, 14th Oct                     mohamed sadhir                    hi shivani           12:40 PM, 14th Oct                     mohamed sadhir                    today i had order in centrepoint           12:40 PM, 14th Oct                     mohamed sadhir                    but i didnt recieve the confirmation message in phone           12:41 PM, 14th Oct                     mohamed sadhir                    order number 9608062799           12:41 PM, 14th Oct                     mohamed sadhir                    kindly check whether i provided this mobile number or not : 0588791835           12:42 PM, 14th Oct                     mohamed sadhir                    click and collect order placed today           12:42 PM, 14th Oct                     mohamed sadhir                    you there ??           12:43 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:44 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:45 PM, 14th Oct                     mohamed sadhir                    ok           12:45 PM, 14th Oct                   Shivani                    Thank you for holding up            12:47 PM, 14th Oct                     mohamed sadhir                    its ok           12:47 PM, 14th Oct                   Shivani                    We can see that your order has been placed successfully.           12:49 PM, 14th Oct                   Shivani                    We have this #+971588858936 phone number in our record.           12:50 PM, 14th Oct                     mohamed sadhir                    that is also my number           12:51 PM, 14th Oct                     mohamed sadhir                    but i didnt provide this number for this order           12:51 PM, 14th Oct                     mohamed sadhir                    that number registered with my account           12:51 PM, 14th Oct                     mohamed sadhir                    i didnt recieve message about the order wihcih i placed today. could you check and forwrd the messag           12:52 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:54 PM, 14th Oct                   Shivani                    May be due to some error you have not receive any confirmation.           12:54 PM, 14th Oct                     mohamed sadhir                    could you send me the message to this number 0588791835           12:55 PM, 14th Oct                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           12:55 PM, 14th Oct                     mohamed sadhir                    hmm ok           12:56 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            12:58 PM, 14th Oct                     mohamed sadhir                    nope thanks           12:58 PM, 14th Oct                   Shivani                    You're most welcome.           12:58 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:58 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585039