Subject: Ticket Assigned - Conversation with Sailing Magnifier
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 08:57:39 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sailing Magnifier Sailing Magnifier                    Hi           12:34 PM, 14th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:35 PM, 14th Oct                     Sailing Magnifier                    I’ve returned an item since 28/9           12:35 PM, 14th Oct                     Sailing Magnifier                    ana I didn’t get my money back till now           12:35 PM, 14th Oct                     Sailing Magnifier                    In the 7th of October I contacted someone in your team and he told me it reaches your warehouse and it will take 2 days to get my money back           12:37 PM, 14th Oct                     Sailing Magnifier                    and till now nothing happened           12:37 PM, 14th Oct                     Sailing Magnifier                    This is my order numbe 2000198605           12:38 PM, 14th Oct                     Sailing Magnifier                    R u still there           12:39 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:39 PM, 14th Oct                   Shivani                    Thank you for the order number.           12:40 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:40 PM, 14th Oct                     Sailing Magnifier                    Ok           12:40 PM, 14th Oct                   Shivani                    Thank you for holding up            12:42 PM, 14th Oct                   Shivani                    We request you to please share the tracking id under which you have returned the item.           12:43 PM, 14th Oct                     Sailing Magnifier                    Where i can find it           12:43 PM, 14th Oct                     Sailing Magnifier                    in the application?           12:43 PM, 14th Oct                     Sailing Magnifier                    ??           12:45 PM, 14th Oct                     Sailing Magnifier                    r u still there           12:45 PM, 14th Oct                   Shivani                    Have the courier team provide you any return slip?           12:46 PM, 14th Oct                     Sailing Magnifier                    yes           12:46 PM, 14th Oct                     Sailing Magnifier                    but I don’t have it right now           12:46 PM, 14th Oct                     Sailing Magnifier                    why u need it the item already in your warehouse           12:47 PM, 14th Oct                     Sailing Magnifier                    I want my money back please           12:47 PM, 14th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:49 PM, 14th Oct                   Shivani                    Kindly share the return slip so we can investigate the case.           12:49 PM, 14th Oct                     Sailing Magnifier                    it’s taking so long and this is not acceptable           12:49 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:51 PM, 14th Oct                   Shivani                    Kindly share the return slip and name of the item which you have returned.           12:52 PM, 14th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:56 PM, 14th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:57 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585036