Subject: Ticket Assigned - Conversation with anna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 08:53:59 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anna anna                    Customer:  /startover Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9606974736 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:40 PM, 14th Oct                   Shivani                    HI Anna, Thank you for contacting us. My name is Shivani. How may I help you?           12:40 PM, 14th Oct                     anna                    Please update my number to 0509442685 for OTP for click and collect           12:41 PM, 14th Oct                     anna                    Call center yesterday said they will update but until now it's not updated           12:41 PM, 14th Oct                     anna                    No OTP           12:42 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:43 PM, 14th Oct                     anna                    Okay           12:43 PM, 14th Oct                   Shivani                    Thank you for holding up            12:46 PM, 14th Oct                   Shivani                    We will forward your contact number to our concern team. Once we will get any update we will get back to you.           12:46 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            12:46 PM, 14th Oct                     anna                    How long before I receive the OTP?           12:49 PM, 14th Oct                     anna                    The order was made almost 1 week tomorrow           12:49 PM, 14th Oct                   Shivani                    Once we will get any update from our team we will get back to you.           12:51 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:51 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            12:51 PM, 14th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:53 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1585014