Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 08:30:33 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509689428            12:22 PM, 14th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:22 PM, 14th Oct                     hi                    yes good morning           12:22 PM, 14th Oct                     hi                    i filed a return but up to this time no one is picking up the item in my address           12:22 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:23 PM, 14th Oct                     hi                    from my order # 6227363309           12:23 PM, 14th Oct                   Shivani                    Thank you for the order number.           12:23 PM, 14th Oct                     hi                    this is the item i will return : Duchini slip on mocassin shoes           12:24 PM, 14th Oct                     hi                    so when are you going to pick it up????           12:24 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:24 PM, 14th Oct                   Shivani                    Thank you for holding up            12:25 PM, 14th Oct                   Shivani                    We would request you to please share your complete address and contact number so I can forward it to our team.           12:26 PM, 14th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:27 PM, 14th Oct                     hi                    hi my address is :           12:28 PM, 14th Oct                     hi                    JARIR BOOKS TORE RABWA EXIT 14 RIYADH KSA           12:28 PM, 14th Oct                     hi                    CONTACT NUMBER IS : 0509689428           12:28 PM, 14th Oct                   Shivani                    Thank you for the details.           12:28 PM, 14th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:28 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            12:29 PM, 14th Oct                     hi                    THANK YOU           12:29 PM, 14th Oct                   Shivani                    You're most welcome.           12:30 PM, 14th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us..           12:30 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1584923