Subject: Ticket Assigned - Conversation with hash
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 08:28:33 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hash hash                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hash Bot:  Hi Hash ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9607576268 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506961338            12:11 PM, 14th Oct                     hash                    Ok. Thanks.           12:11 PM, 14th Oct                   Rehan                   Hi Hash, Thank you for contacting us. My name is Rehan. How may I help you?           12:12 PM, 14th Oct                     hash                    Hello rehan           12:13 PM, 14th Oct                     hash                    I would like to ask why i was not able to receive one of my orders           12:13 PM, 14th Oct                     hash                             12:14 PM, 14th Oct                     hash                    I only received the shirts from splash but wan not able to receive the maybeline NY eyeliner           12:14 PM, 14th Oct                     hash                    No more response?           12:15 PM, 14th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:16 PM, 14th Oct                     hash                    Will I still receive it or not anymore?           12:17 PM, 14th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:17 PM, 14th Oct                     hash                    Ok           12:18 PM, 14th Oct                   Shivani                    We would like to inform you that after checking your order, we found out that your order has been delivered completely.           12:19 PM, 14th Oct                   Shivani                    Is the item 161211588 - - Maybelline New York Kajal Argan Oil Black Eyeliner is missing?           12:20 PM, 14th Oct                     hash                    It's not in the parcel           12:22 PM, 14th Oct                     hash                    I only received 7 shirts from splash           12:23 PM, 14th Oct                   Shivani                    Thank you for confirming us.           12:23 PM, 14th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:24 PM, 14th Oct                   Shivani                    Is there anything else I can help you with?            12:24 PM, 14th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:26 PM, 14th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:28 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1584914