Subject: New Reply Received - Return Request for Order# 9607216880
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 07:42:33 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return Request for Order# 9607216880  Ticket comment <div id="__MailbirdStyleContent" style="font-size: 14pt;font-family: Malgun Gothic;color: #000000">
                                        Hi,<div><br></div>
<div>Thanks for your reply.</div>
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<div>But why this <span style="font-size: 14pt">"</span><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size: 14px'>comes under the category of non-returnable products"</span><span style="font-size: 14pt"> this is also a normal jeans like others. Whats the difference between this product and others? Its not an under garment which can not be returned?</span>
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<div><span style="font-size: 14pt">Regards</span></div>
<div><span style="font-size: 14pt">Kamal Suri</span></div>
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<div>On 14-10-2020 11:21:11 AM, Splash &lt;[email-masked]&gt; wrote:</div>
<div style="font-family:Arial,Helvetica,sans-serif"><div style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size: 14px">
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<div>Hi Kamal,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div>We would like to inform you that unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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<div>Your friends,</div>
<div>The Support Team</div>
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                                        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1582725