Subject: New Reply Received - My Account
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 14 Oct 2020 05:01:41 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  My Account  Ticket comment <div class="WordSection1">
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<div class="MsoNormal">HI!<span lang="EN-US"></span>
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<div class="MsoNormal">You have still not refunded my amount 587.68 SAR which was wrongly deducted from my debit card as per my above  bank statement, while placing my order #6231612995 which was not processed successfully BUT you”ll still deducted from my account
 which you should have not done. The second order which we placed immediately,order number 6231638043 was successfully placed and you again deducted 587.68 from my debit card. kindly please look into the matter as soon as possible.
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<div class="MsoNormal">Thanks &amp; Regards,<span lang="EN-US"></span>
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<div class="MsoNormal">SABASTINE AARONS<span lang="EN-US"></span>
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<div>From:<span style="color:black"> Splash &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Saturday, October 10, 2020 3:19:35 PM<br>
<b>To:</b> </span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> Re: [#1569278] - My Account</span> <span lang="EN-US"></span>
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<span style="font-size:10.5pt">Hi Shwetha,</span><span lang="EN-US"></span>
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<span style="font-size:10.5pt">Thank you for shopping with us.</span><span lang="EN-US"></span>
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<span style="font-size:10.5pt">We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.</span><span lang="EN-US"></span>
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<span style="font-size:10.5pt">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</span><span lang="EN-US"></span>
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<span style="font-size:10.5pt">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</span><span lang="EN-US"></span>
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<span style="font-size:10.5pt">Also, your second order #6231638043 has been placed successfully nd it will take 3 - 4 working days to make it ready for pick up and once your order is ready for pick up you will
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<span style="font-size:10.5pt">Feel free to get in touch with us for further assistance.</span><span lang="EN-US"></span>
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<span style="font-size:10.5pt">Your friends,</span><span lang="EN-US"></span>
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<span style="font-size:10.5pt">The Support Team</span><span lang="EN-US"></span>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">1569278:1125156</span><span style="font-size:10.5pt">
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043156337982'>img20201013_13090750.pdf</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043156337983'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1569278