Subject: RE: Item issue /// 9815213219
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Karan Dewan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>
Date: Wed, 14 Oct 2020 04:42:46 +0000

Hi Team,

Product was bought in Jan 2018 & has been used for two years before the issue being reported on March 2020.

Seems a case of natural decay of material & we can not offer any return/exchange here.

Regards,
Sachin

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 14, 2020 6:31 AM
To: surender singh <[email-masked]>; Karan Dewan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Item issue /// 9815213219
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "surender singh" <[email-masked]<mailto:[email-masked]>>, "karan dewan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 September, 2020 20:39:20
Subject: Re: Item issue /// 9815213219

Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 17, 2020 1:33:18 PM
Subject: Re: Item issue /// 9815213219

Hi Team,

Ticket number: 528462
Problem Statement: Item issue
Order Date : 12-Jan-2018
Delivery Date: 14-Jan-2018
Order ID:  9815213219<callto:9815213219>

Issue Description: Customer reported that fine black powder is coming out of the seat since last year and the frequency has increased drastically now.
​
So, he wants to confirm that whether the item is safe for baby use or not.
​
The name of the item is 158524413 - - Peg-Perego Viaggio Car Seat and cost of it is AED 924.
​
Kindly check and advice.
​
Thank you for your help!
​
Regards,
Shivani

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 15, 2020 6:21:40 PM
Subject: Re: Item issue /// 9815213219

Hi Shivani,

Customer did not come since 3 months neither the concerned team.
I closed the case
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 June, 2020 19:18:14
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly advise what i have to do in this case.

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 1:59:45 PM
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly advise.

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 9:16:12 PM
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly advise.

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 19, 2020 3:20:12 PM
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly advise.

Regards,
Shivani

________________________________
From: "Kotian Ravindra" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Aldrin Patron" <[email-masked]<mailto:[email-masked]>>, "Anees Mansoor" <[email-masked]<mailto:[email-masked]>>, "Adisha Dua" <[email-masked]<mailto:[email-masked]>>, "Anupama Maharjan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 14, 2020 5:22:28 PM
Subject: RE: Item issue /// 9815213219

Dear Fauzan,

The Peg Perego Supplier is already discontinued almost 4 years ago and currently we don’t carry any stock with us to replace the parts.

Thanks & Regards,

Ravi Kotian

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 14, 2020 3:03 PM
To: Aldrin Patron <[email-masked]<mailto:[email-masked]>>; Kotian Ravindra <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Adisha Dua <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Item issue /// 9815213219
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting your response on below case, Kindly look into it and help us to close this case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "aldrin patron" <[email-masked]<mailto:[email-masked]>>, "kotian ravindra" <[email-masked]<mailto:[email-masked]>>, "anees mansoor" <[email-masked]<mailto:[email-masked]>>, "Adisha Dua" <[email-masked]<mailto:[email-masked]>>, "anupama maharjan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 April, 2020 16:26:45
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 March, 2020 12:29:33
Subject: Item issue /// 9815213219

Hi Team,

Ticket number: 528462
Problem Statement: Item issue
Order Date : 12-Jan-2018
Delivery Date: 14-Jan-2018
Order ID:  9815213219

Issue Description: Customer reported that fine black powder is coming out of the seat since last year and the frequency has increased drastically now.
​
So, he wants to confirm that whether the item is safe for baby use or not.
​
The name of the item is 158524413 - - Peg-Perego Viaggio Car Seat and cost of it is AED 924.
​
Kindly check and advice.
​
Thank you fr your help!
​
Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com