Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 12:59:29 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Tue, Oct 13, 2020, 3:28 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Humaira,</div>
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<div>Thank you for your patience.</div>
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<div>We sincerely apologies for the inconvenience caused to you.<br><br>
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<div>This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1430917