Subject: Ticket Assigned - Conversation with sumair qureshi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 10:21:58 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumair qureshi sumair qureshi                    Bot:  Hi again! Bot:  Please enter your name Customer:  sumair qureshi Bot:  Hi Sumair Qureshi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554265230            01:53 PM, 13th Oct                   Shivani                    Hi Sumair, Thank you for contacting us. My name is Shivani. How may I help you?           01:53 PM, 13th Oct                     sumair qureshi                    I request for the one of my item....           01:53 PM, 13th Oct                     sumair qureshi                    Is there any update about that till when I will b receive my refund.....           01:54 PM, 13th Oct                     sumair qureshi                    My order number is 6220889216           01:54 PM, 13th Oct                     sumair qureshi                    Its already delivered to ur warehouse....           01:55 PM, 13th Oct                     sumair qureshi                    My return courier number is 46176268585           01:55 PM, 13th Oct                     sumair qureshi                    Many times I contacting with u by email n calling to ur call center but no any positive response I was getting....           01:56 PM, 13th Oct                     sumair qureshi                    Always I recieved rply from them it's under proceeds by our team....           01:57 PM, 13th Oct                     sumair qureshi                    How much time it will take for that....           01:57 PM, 13th Oct                     sumair qureshi                    Already one month was completed to delivered to ur warehouse....           01:58 PM, 13th Oct                     sumair qureshi                    R u there????           01:58 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:00 PM, 13th Oct                     sumair qureshi                    R u there miss shivani .....           02:00 PM, 13th Oct                   Shivani                    We have check and found that your issue has already been escalated to our team           02:01 PM, 13th Oct                     sumair qureshi                    So still I didn't receive my refund amount.....           02:01 PM, 13th Oct                     sumair qureshi                    Till when I will b receive my refund.....           02:02 PM, 13th Oct                     sumair qureshi                    Really u have a very poor service for the returning policies....           02:02 PM, 13th Oct                   Shivani                    We understand your concern.           02:03 PM, 13th Oct                   Shivani                    Please allow us some more time to resolve your issue.           02:04 PM, 13th Oct                     sumair qureshi                    How much time u want for that already more than 1 month was passing.....           02:05 PM, 13th Oct                     sumair qureshi                    Still u want some more time....           02:05 PM, 13th Oct                     sumair qureshi                    Very poor n verse service u have....           02:05 PM, 13th Oct                   Shivani                    We will try to resolve your issue on priority.           02:06 PM, 13th Oct                   Shivani                    We will again forward your issue to our team and we are working on your issue and once we will get any update we will get back to you.           02:06 PM, 13th Oct                     sumair qureshi                    How much time u will take more for that....           02:07 PM, 13th Oct                     sumair qureshi                    Tell me at least some time to resolve for that....           02:07 PM, 13th Oct                     sumair qureshi                    How much time u will take for return item....           02:08 PM, 13th Oct                   Shivani                    We will get back to you soon once we will get any update from our team.           02:08 PM, 13th Oct                     sumair qureshi                    This is my mistake to purchase from u by online....           02:08 PM, 13th Oct                     sumair qureshi                    Here after I will not purchase from u by online.....           02:08 PM, 13th Oct                     sumair qureshi                    Very poor n verse service u have regarding that.....           02:09 PM, 13th Oct                   Shivani                    This is surely not the experience we want our customers to have when they shop with us. Our services are always meant to be a hassle free process.           02:09 PM, 13th Oct                   Shivani                    We will try to resolve your issue on priority.           02:09 PM, 13th Oct                   Shivani                    We will again forward your issue to our team and please be assured this will not repeat in future again.           02:09 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            02:10 PM, 13th Oct                     sumair qureshi                    From last one month I will getting the email from ur customer care that on priority.....           02:10 PM, 13th Oct                     sumair qureshi                    I want to resolve my problem as soon as possible.....           02:11 PM, 13th Oct                     sumair qureshi                    Really now it's irritating me this problem....           02:11 PM, 13th Oct                     sumair qureshi                    Here after I will not repeat my this mistake again....           02:11 PM, 13th Oct                     sumair qureshi                    This is my big mistake I my life....           02:11 PM, 13th Oct                   Shivani                    Please allow us some more time to resolve your issue.           02:12 PM, 13th Oct                     sumair qureshi                    I purchase online from other services but that have very good services regarding return with in a week they resolve the problem....           02:12 PM, 13th Oct                     sumair qureshi                    But with u very verse experience I have now....           02:13 PM, 13th Oct                   Shivani                    We understand your concern. Please allow us some more time to resolve your issue.           02:13 PM, 13th Oct                   Shivani                    We will get back to you soon once we will get any update from our team.           02:14 PM, 13th Oct                     sumair qureshi                    How much time u want to resolve....           02:14 PM, 13th Oct                     sumair qureshi                    3 to 4 month.....           02:14 PM, 13th Oct                     sumair qureshi                    Already more than 1 month was passing....           02:14 PM, 13th Oct                     sumair qureshi                    Still need some more time.....           02:14 PM, 13th Oct                     sumair qureshi                    How the tragical service u have.....           02:15 PM, 13th Oct                   Shivani                    Please allow us some more time and we will get back to you in 48 - 72 hours.           02:16 PM, 13th Oct                     sumair qureshi                    I hope next time I cntct with u.....           02:16 PM, 13th Oct                     sumair qureshi                    Again I get same rply from u that give some more time....           02:16 PM, 13th Oct                     sumair qureshi                    Bcoz from last one mint I was only get this rply from ur side....           02:17 PM, 13th Oct                   Shivani                    We will get back to you in 48 - 72 hours.           02:17 PM, 13th Oct                     sumair qureshi                    Nothing else get any other rply....           02:17 PM, 13th Oct                     sumair qureshi                    Ok once again I will try to ur service regarding my matter....           02:18 PM, 13th Oct                   Shivani                    We will again forward your issue to our team and we will get back to you.           02:18 PM, 13th Oct                     sumair qureshi                    Waiting for ur 48 - 72 hours....           02:18 PM, 13th Oct                   Shivani                    We thank you for your understanding and cooperation.           02:19 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            02:19 PM, 13th Oct                     sumair qureshi                    I m cooperation but u should b cooperate with b ur customers....           02:19 PM, 13th Oct                     sumair qureshi                    This is not way to cooperate with ur customer....           02:20 PM, 13th Oct                     sumair qureshi                    Like that poor n verse service u will loss ur customers....           02:20 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you. We will get back to you soon.           02:20 PM, 13th Oct                     sumair qureshi                    OK byeee n waiting for ur response n cooperation.....           02:21 PM, 13th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:21 PM, 13th Oct                   Shivani                    Have a nice day!           02:21 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1582034