Subject: Ticket Assigned - Conversation with mohammed saffarini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 10:07:51 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed saffarini mohammed saffarini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed saffarini Bot:  Hi Mohammed Saffarini ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0597424414            01:50 PM, 13th Oct                   Shivani                    Hi Mohammed, Thank you for contacting us. My name is Shivani. How may I help you?           01:51 PM, 13th Oct                     mohammed saffarini                    Hi           01:52 PM, 13th Oct                     mohammed saffarini                    I returned a product and until now there is no refund received           01:52 PM, 13th Oct                     mohammed saffarini                    You delivery collect it from me 2 days ago           01:52 PM, 13th Oct                   Shivani                    Kindly share the order number so I can check.           01:53 PM, 13th Oct                     mohammed saffarini                    623129936           01:55 PM, 13th Oct                     mohammed saffarini                    6231299936           01:55 PM, 13th Oct                   Shivani                    We would like to inform you that your product will take 2 - 5 business days to reach our warehouse.           01:57 PM, 13th Oct                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:57 PM, 13th Oct                     mohammed saffarini                    How I can know if you receive it ?           01:58 PM, 13th Oct                     mohammed saffarini                    I did not receive any notification that it is collected           01:58 PM, 13th Oct                   Shivani                    Once we will process the refund you will receive notification regarding the same.           02:03 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            02:04 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:05 PM, 13th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:07 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581979