Subject: Ticket Assigned - Conversation with hanan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 10:05:33 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanan hanan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hanan Bot:  Hi Hanan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8206469347 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597763387            01:47 PM, 13th Oct                   Shivani                    Hi Hanan, Thank you for contacting us. My name is Shivani. How may I help you?           01:47 PM, 13th Oct                     hanan                    My order status is delivered, but I didn't receive any thing           01:48 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:48 PM, 13th Oct                   Shivani                    Kindly share the order number.           01:49 PM, 13th Oct                     hanan                    8206469347           01:49 PM, 13th Oct                   Shivani                    Thank you for the order number.           01:51 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:51 PM, 13th Oct                     hanan                    Ok           01:51 PM, 13th Oct                   Shivani                    Thank you for holding up            01:53 PM, 13th Oct                   Shivani                    Please confirm is this your contact number #96597763387?           01:55 PM, 13th Oct                     hanan                    Yes I confirm my number           01:55 PM, 13th Oct                     hanan                             01:57 PM, 13th Oct                   Shivani                    Thank you for confirming us.           01:58 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:58 PM, 13th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:58 PM, 13th Oct                     hanan                    I received a message yesterday telling me that my order was delivered           01:58 PM, 13th Oct                     hanan                    Ok           01:58 PM, 13th Oct                   Shivani                    We will try to resolve your issue on priority.           02:01 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            02:02 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:03 PM, 13th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:05 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581970