Subject: Ticket Assigned - Conversation with sameera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 09:57:00 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sameera sameera                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sameera ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9607542441 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:44 PM, 13th Oct                   Shivani                    Hi Sameera, Thank you for contacting us. My name is Shivani. How may I help you?           01:45 PM, 13th Oct                     sameera                    shivani pls get me your supervisor           01:45 PM, 13th Oct                     sameera                    or call me now           01:45 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:46 PM, 13th Oct                   Shivani                    Kindly share your contact number so we can arrange call back for you.           01:46 PM, 13th Oct                     sameera                    i need a solution for this i dont need your sorry           01:47 PM, 13th Oct                     sameera                    971508521325           01:47 PM, 13th Oct                     sameera                    i am waiting for your call           01:47 PM, 13th Oct                   Shivani                    Thank you for the contact number.           01:47 PM, 13th Oct                   Shivani                    We will forward your call request to our team.           01:47 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            01:47 PM, 13th Oct                     sameera                    when will i get a call back           01:48 PM, 13th Oct                   Shivani                    We will try to arrange a call back of you as soon as possible.           01:48 PM, 13th Oct                     sameera                    Worst service. i am raising this witg the cops today if i dont get a call           01:49 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           01:50 PM, 13th Oct                   Shivani                    Please allow  us some more time to fix your issue.           01:51 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?           01:52 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:54 PM, 13th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:56 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581940