Subject: Ticket Assigned - Conversation with nadeem alam qadeer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 09:54:32 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadeem alam qadeer nadeem alam qadeer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadeem alam qadeer Bot:  Hi Nadeem Alam Qadeer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227755212 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  500682437            01:37 PM, 13th Oct                   Shivani                    Hi Nadeem, Thank you for contacting us. My name is Shivani. How may I help you?           01:37 PM, 13th Oct                   Shivani                    Please share your query so I can assist you with.           01:38 PM, 13th Oct                     nadeem alam qadeer                    HI           01:39 PM, 13th Oct                     nadeem alam qadeer                    ORDER PLACED ONLINE & AMOUNT ALSO DEDUCTED as per below message received from BANK. However, purchased items are still appearing in the BASKET.  ORDER HISTORY under 'MY ACCOUNT' is also not yet showing the items or order confirmation.           01:39 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:40 PM, 13th Oct                     nadeem alam qadeer                             01:40 PM, 13th Oct                   Shivani                    We would like to inform you that we have process the refund on 13 Oct, 2020 and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:41 PM, 13th Oct                   Shivani                    We request you to please place a new order again with us.           01:41 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            01:41 PM, 13th Oct                     nadeem alam qadeer                    Can't you update the purchased items in ORDER History           01:42 PM, 13th Oct                   Shivani                    We are sorry to inform you that we can do this.           01:44 PM, 13th Oct                   Shivani                    Kindly place a new order again with us.           01:44 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            01:45 PM, 13th Oct                     nadeem alam qadeer                    One more query           01:45 PM, 13th Oct                   Shivani                    Sure           01:45 PM, 13th Oct                     nadeem alam qadeer                    Return of one item requested against ORDER number 62277 55212, but no update yet           01:46 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:47 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:47 PM, 13th Oct                   Shivani                    Thank you for holding up            01:49 PM, 13th Oct                     nadeem alam qadeer                    Below Message was received on 08.10.2020           01:49 PM, 13th Oct                     nadeem alam qadeer                    Return for Embellished Slip-On Walking Sh...  of order 6227755212 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           01:49 PM, 13th Oct                   Shivani                    We can see that you have create a return request on 8 Oct, 2020.           01:50 PM, 13th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:50 PM, 13th Oct                     nadeem alam qadeer                    tentatively, how long to wait?           01:51 PM, 13th Oct                   Shivani                    We will try to resolve your issue on priority.           01:51 PM, 13th Oct                   Shivani                    Please allow us some more time to fix your issue.           01:52 PM, 13th Oct                     nadeem alam qadeer                    Thanks           01:52 PM, 13th Oct                   Shivani                    We will get back to you soon  once we will receive any update from our team.           01:52 PM, 13th Oct                   Shivani                    You're most welcome.           01:52 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            01:52 PM, 13th Oct                     nadeem alam qadeer                    Appreciated...           01:53 PM, 13th Oct                     nadeem alam qadeer                    Take care           01:53 PM, 13th Oct                     nadeem alam qadeer                    Bye           01:53 PM, 13th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us and have a wonderful day.           01:54 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581932