Subject: Ticket Assigned - Conversation with angelica
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 09:35:39 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angelica angelica                    Customer:  With reference to order no #9607041073 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Angelica ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:23 PM, 13th Oct                   Shivani                    Hi Angelica, Thank you for contacting us. My name is Shivani. How may I help you?           01:24 PM, 13th Oct                     angelica                    Hello good day, Someone already collected my item for my return request for the item last oct 11th 2020 sunday. And I didn’t receive any confirmation regarding that you already collected it. Any update regarding this matter?           01:24 PM, 13th Oct                     angelica                    With reference to order no #9607041073           01:25 PM, 13th Oct                     angelica                    ??           01:27 PM, 13th Oct                   Shivani                    Thank you for the order number.           01:29 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:29 PM, 13th Oct                     angelica                    Okay. Just please action to this matter. Thank you           01:29 PM, 13th Oct                   Shivani                    Thank you for holding up            01:31 PM, 13th Oct                   Shivani                    We would like to inform you that your product will take 2 - 5  business days to reach our warehouse.           01:31 PM, 13th Oct                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:32 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            01:32 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:33 PM, 13th Oct                     angelica                    So that’s the time that i will received a confirmation that you got the product back           01:33 PM, 13th Oct                   Shivani                    Once we will process refund you will receive notification.           01:34 PM, 13th Oct                     angelica                    anyways thank you and have a nice day keep safe ☺️           01:34 PM, 13th Oct                   Shivani                    You're most welcome.           01:35 PM, 13th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:35 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581861