Subject: Ticket Assigned - Conversation with vaishnavi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 09:33:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vaishnavi vaishnavi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vaishnavi Bot:  Hi Vaishnavi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501088874            01:09 PM, 13th Oct                   Shivani                    Hi Vaishnavi, Thank you for contacting us. My name is Shivani. How may I help you?           01:10 PM, 13th Oct                     vaishnavi                    Hi shivani           01:10 PM, 13th Oct                     vaishnavi                    I have received my order           01:10 PM, 13th Oct                     vaishnavi                    I'd like to return one item           01:10 PM, 13th Oct                   Shivani                    Kindly share the order number so I can assist you better.           01:11 PM, 13th Oct                     vaishnavi                    Can you help me with that?           01:11 PM, 13th Oct                   Shivani                    Kindly share the order number           01:12 PM, 13th Oct                     vaishnavi                    9607484754           01:12 PM, 13th Oct                   Shivani                    Thank you for the order number.           01:14 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:14 PM, 13th Oct                     vaishnavi                    Okay           01:15 PM, 13th Oct                   Shivani                    Have you receive your order?           01:16 PM, 13th Oct                   Shivani                    As per our record the order still in progress.           01:17 PM, 13th Oct                     vaishnavi                    Yes           01:18 PM, 13th Oct                     vaishnavi                    I received it yesteryear           01:19 PM, 13th Oct                     vaishnavi                    Yesterday *           01:19 PM, 13th Oct                   Shivani                    Kindly share the name of the item which you want to return.           01:21 PM, 13th Oct                     vaishnavi                    The denim dress           01:22 PM, 13th Oct                     vaishnavi                    Sustainable plain shirt dress           01:23 PM, 13th Oct                     vaishnavi                    This one           01:23 PM, 13th Oct                     vaishnavi                    Blue color           01:23 PM, 13th Oct                   Shivani                    Thank you for the details.           01:25 PM, 13th Oct                   Shivani                    We would like to inform you that we are unable to create return request as your order status not updated as complete.           01:25 PM, 13th Oct                   Shivani                    Once the order status will update we will get back to you.           01:28 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            01:28 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:31 PM, 13th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:32 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581847