Subject: Ticket Assigned - Conversation with mai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 09:30:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai mai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9607403233 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505018502            01:12 PM, 13th Oct                     mai                    ok           01:12 PM, 13th Oct                   Shivani                    Hi Mai, Thank you for contacting us. My name is Shivani. How may I help you?           01:12 PM, 13th Oct                     mai                    Hello           01:13 PM, 13th Oct                     mai                    I want to cancel my current order           01:13 PM, 13th Oct                     mai                    ?           01:14 PM, 13th Oct                   Shivani                    Kindly share the order number so I can assist you.           01:14 PM, 13th Oct                     mai                    9607403233           01:14 PM, 13th Oct                   Shivani                    Thank you for the order number.           01:17 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:17 PM, 13th Oct                     mai                    ?           01:17 PM, 13th Oct                   Shivani                    Thank you for holding up            01:20 PM, 13th Oct                   Shivani                    We would like to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           01:20 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:24 PM, 13th Oct                     mai                    U can call him           01:25 PM, 13th Oct                   Shivani                    We would request you to not accept the delivery of your order.           01:27 PM, 13th Oct                   Shivani                    Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:27 PM, 13th Oct                     mai                    Ok           01:27 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            01:28 PM, 13th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:30 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581843