Subject: Ticket Assigned - Conversation with angelica
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 09:17:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angelica angelica                    Bot:  Hi again! Bot:  Please enter your name Customer:  angelica Bot:  Hi Angelica ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508977175            01:08 PM, 13th Oct                   Shivani                    Hi Angelica, Thank you for contacting us. My name is Shivani. How may I help you?           01:08 PM, 13th Oct                     angelica                    Hello good day,  Someone already collected my item for my return request for the item last oct 11th 2020 sunday. And I didn’t receive any confirmation regarding that you already collected it. Any update regarding this matter?           01:09 PM, 13th Oct                   Shivani                    Kindly share the order number so I can check.           01:10 PM, 13th Oct                     angelica                    ??           01:11 PM, 13th Oct                   Shivani                    Kindly share the order number           01:12 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:15 PM, 13th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:17 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581787