Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 08:58:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:45 PM, 13th Oct                     hi                    Plss i want to know if the refund of the following ordes6217699835 and 6215012258 has been issued e           12:46 PM, 13th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:46 PM, 13th Oct                     hi                    Plss i want to know if the refund of the following ordes6217699835 and 6215012258 has been issued           12:46 PM, 13th Oct                   Shivani                    Kindly share the tracking number under which you have returned the item.           12:48 PM, 13th Oct                   Shivani                    Also, share the name of the item which you have returned.           12:48 PM, 13th Oct                     hi                    46132161073           12:48 PM, 13th Oct                     hi                    items are from 2 different orders   6217699835  Shoe express open toe block shoe with glitter finishing  Splash sustainable chequered maxi shirt dress with long sleeve  Splash printed maxi A-line dress with round neck and bishop sleeve  Splash lee copper maxi A-line shirt dress with tie ups pockets details  Tracking id  FP08220001714   The second order. 6215012258   splash embellished collared demin shirt Dress with long sleeve and pocket detail  Splash embellished maxi sleeveless dress with pocket details and side slit.  Tracking 1d S002268813980           12:49 PM, 13th Oct                   Shivani                    Have you return both the orders under the one tracking id.           12:49 PM, 13th Oct                     hi                    Yes           12:49 PM, 13th Oct                   Shivani                    We request you to please share the name of the item as we are unable to understand the provided name.           12:51 PM, 13th Oct                     hi                    items are from 2 different orders   6217699835  Shoe express open toe block shoe with glitter finishing  Splash sustainable chequered maxi shirt dress with long sleeve  Splash printed maxi A-line dress with round neck and bishop sleeve  Splash lee copper maxi A-line shirt dress with tie ups pockets details  Tracking id  FP08220001714   The second order. 62 Splash embellished maxi sleeveless dress with pocket details and side slit.           12:51 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:52 PM, 13th Oct                     hi                    Splash embellished maxi sleeveless dress with pocket details and side slit           12:53 PM, 13th Oct                     hi                    splash embellished collared demin shirt Dress with long sleeve and pocket detai           12:53 PM, 13th Oct                     hi                    Splash lee copper maxi A-line shirt dress with tie ups pockets details           12:53 PM, 13th Oct                     hi                    Splash printed maxi A-line dress with round neck and bishop sleeve           12:54 PM, 13th Oct                     hi                    Splash sustainable chequered maxi shirt dress with long sleeve           12:54 PM, 13th Oct                     hi                    Shoe express open toe block shoe with glitter finishing           12:54 PM, 13th Oct                     hi                    All this items where returned           12:55 PM, 13th Oct                   Shivani                    Thnak you for confirming us.           12:56 PM, 13th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:57 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            12:57 PM, 13th Oct                     hi                    Ok           12:57 PM, 13th Oct                     hi                    No           12:57 PM, 13th Oct                   Shivani                    We will get back to you soon.           12:58 PM, 13th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:58 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581734