Subject: Ticket Assigned - Conversation with jace sy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 08:38:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jace sy jace sy                    Bot:  Hi again! Bot:  Please enter your name Customer:  jace sy Bot:  Hi Jace Sy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9606991228 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:31 PM, 13th Oct                   Shivani                    Hi Jace, Thank you for contacting us. My name is Shivani. How may I help you?           12:31 PM, 13th Oct  
                    jace sy                    Hello           12:31 PM, 13th Oct                     jace sy                    I just want to ask what happened to my order           12:31 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:33 PM, 13th Oct                   Shivani                    We would like to inform you that your order status is in progress.           12:34 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:34 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:35 PM, 13th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:37 PM, 13th Oct                   Shivani                    Sorry I did 
 not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:38 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581669