Subject: Ticket Assigned - Conversation with valeria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 08:27:33 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with valeria valeria                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  valeria Bot:  Hi Valeria ,what do you need help with? Customer:  /startOver Bot:  Hi Valeria ,what do you need help with? Customer:  /startOver Bot:  Hi Valeria ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532870179            12:09 PM, 13th Oct                     valeria                    Hello,           12:09 PM, 13th Oct                   Shivani                    HI Valeria, Thank you for contacting us. My name is Shivani. How may I help you?           12:10 PM, 13th Oct                     valeria                    I requested return via website (courier pick-up) 9 days ago, but nobody contacted me with this matter           12:10 PM, 13th Oct                     valeria                    Order LM6227835053           12:11 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:12 PM, 13th Oct                     valeria                    The time of returning is running out, what shall I do? In the shop they say I cannot return to the shop since I already requested pick-up           12:13 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:15 PM, 13th Oct                     valeria                    Sure, thank you           12:15 PM, 13th Oct                   Shivani                    Thank you for holding up            12:17 PM, 13th Oct                   Shivani                    Kindly share your complete address and contact number so I can forward it to our team.           12:17 PM, 13th Oct                     valeria                    Kempinski al Othman Hotel, King Saud Road, Al Qashlan, al Khobar (on the website al qashlan disctrict belongs to Dhahran, so I choosed Dhahran), 0532870179           12:19 PM, 13th Oct                     valeria                    31952 postcode           12:19 PM, 13th Oct                   Shivani                    Thank you for the details.           12:20 PM, 13th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:20 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            12:20 PM, 13th Oct                     valeria                    Yes, I'd like to know one thing more: I returned goods in the shop which were paid by paypal, but the sent me refund to my credit instead of paypap. Is it possible to withdraw money from my credit to paypal or no?           12:22 PM, 13th Oct                   Shivani                    We are sorry to inform to inform you that we can not transfer my credit money to your paypal account.           12:23 PM, 13th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:25 PM, 13th Oct                     valeria                    Ok, I got it, thank you!           12:26 PM, 13th Oct                   Shivani                    You're most welcome.           12:27 PM, 13th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:27 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581636