Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 08:18:14 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:04 PM, 13th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:04 PM, 13th Oct                     hi                    Hi           12:05 PM, 13th Oct                   Shivani                    Hi, How may I help you?           12:05 PM, 13th Oct                     hi                    I returned one item, but status is not updated and money is also not refunded.  Can you pls update me on that. Sending u pic for details           12:06 PM, 13th Oct                     hi                             12:06 PM, 13th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:07 PM, 13th Oct                   Shivani                    Kindly share your order number so I can check.           12:07 PM, 13th Oct                     hi                             12:09 PM, 13th Oct                   Shivani                    Thank you for the order number.           12:10 PM, 13th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:10 PM, 13th Oct                     hi                    Ok           12:11 PM, 13th Oct                     hi                             12:11 PM, 13th Oct                   Shivani                    Thank you for holding up            12:13 PM, 13th Oct                     hi                    Np           12:13 PM, 13th Oct                   Shivani                    We can see that your order has been returned back to warehouse on 8 Oct, 2020.           12:13 PM, 13th Oct                     hi                    Ok so when refund will happen.           12:14 PM, 13th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:15 PM, 13th Oct                     hi                    Ok sure. Thanks           12:15 PM, 13th Oct                   Shivani                    You're most welcome.           12:16 PM, 13th Oct                   Shivani                    Is there anything else I can help you with?            12:16 PM, 13th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:18 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1581596