Subject: New Reply Received - Return orders status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 06:39:16 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return orders status  Ticket comment <div>Hi</div>
<div>Good day</div>
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<div>Pls note below mentioned order no# payment received immediately and the remaining orders status which i am asking was also sent along with the same order i received the payment.</div>
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<div>If the policy is like we have to return the goods within 14 days of delivery, there is policy also where it mentioned that within 15 days we will get our refund, which is not happening.</div>
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<div>Pls check and advice immediately as this should not take this much time where i already received payment for the below mentioned order no# with same time other return orders.</div>
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<div>Waiting for the positive reply at earliest,</div>
<div>Regards <br><br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Oct 10, 2020, at 15:54, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">Hi Bhoomi,<br><br>Thank you for your response.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>We have forwarded your issue to our concern team for both the orders. Once we will get any update we will get back to you.<br><br>For the order #9604751824<br><br>We would like to inform you that we have process the refund on 1 Oct, 2020 and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<div><br></div>
<div dir="ltr">Also, as per the return policy, you only need to create return request within 14 days of the delivery and after that its our responsibility to collect the item and refund you for the same.</div>
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<br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1566269