Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 12 Oct 2020 06:03:07 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Support team please update me on my issue do you really want to resolve my issue or just wasting time by replying me please try sincerely to get my issue resolved </div>
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NO ONE CONTACTED ME YET IF YOU DONT WANT TO GET RETURNED BACK ITEMS DO LET ME KNOW CLEARY</div>
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REGARDS</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, October 7, 2020 3:58 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1476163] - Returns
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<div>Hi Shoaib,</div>
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<div>Thank you for your response.</div>
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<div>We sincerely apologies for the inconvenience caused to you.<br>
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<div>This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue to our team and once we will get any update we will get back to you.</div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div> Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1476163