Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 12 Oct 2020 05:15:51 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Max Team, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Shipment is not yet collected from customer.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Below is our attempt to collect the shipment but they informed us no item to be returned.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you ask which mobile number was contacted and when it was returned back.
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<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Thanks and Regards,</span></b><span lang="EN-US" style="color:black"></span>
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<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Christian Corona</span></b><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Cluster Team</span><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;border:none windowtext 1.0pt;padding:0cm'>Aramex Bahrain S.P.C.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'> –
 Manama, Bahrain</span><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Mob: +973 36050123</span><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>Tel:  17 330434 </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0cm'>–
 Fax +973 17330636</span><span lang="EN-US"></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;border:none windowtext 1.0pt;padding:0cm'>aramex.com</span><span lang="EN-US"></span>
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<span lang="EN-US" style="color:#1F497D;border:none windowtext 1.0pt;padding:0cm">Please copy our new team email ID </span><span style="color:black"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span lang="EN-US" style="color:#954F72;border:none windowtext 1.0pt;padding:0cm">[email-masked]</span></a></span><span lang="EN-US" style="color:#1F497D;border:none windowtext 1.0pt;padding:0cm"> in
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<div>From:<span lang="EN-US"> Christian Corona &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 7 October 2020 10:03 am<br>
<b>To:</b> Max &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#1400514] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Dear, </span></div>
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<div class="MsoNormal"><span lang="EN-US">Please note that we arrange <b><span style="color:blue">Collection
</span><strong><span style='font-family:"Calibri",sans-serif'>Reference</span></strong></b>
<b><span style="color:red">J07C49D </span></b>  </span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></b></div>
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<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Christian Corona -
</span></b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Logistics Operation Team Member</span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>Aramex Bahrain S.P.C.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 – Manama, Bahrain</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: +973 36050123</span></div>
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<span lang="EN-US" style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel:  17 330434
</span><span lang="EN-US" style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>– Fax +973 17330636</span><span lang="EN-US" style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>aramex.com</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<span lang="EN-US" style="color:#1F497D">Please copy our new team email ID
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US" style="color:#1F497D"> in all our communications.
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Max &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
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<b>Sent:</b> Wednesday, October 7, 2020 5:26 AM<br>
<b>To:</b> ALL BAH CRM - Cluster &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Cc:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US"><br>
<b>Subject:</b> Fwd: [#1400514] - Returns</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Late return<br>
Order Date : Aug 12, 2020<br>
Order ID: 7697050760<br>
Tracking ID: 45443719753<br>
Assistance Required: Need urgent item status<br>
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Issue Description: Customer reported that she returned the item to the courier team. However, as per the tracking we can not see any collection has done so far.<br>
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The item name: 162312335 - - Plain Sleeveless Jacket with Pocket Detail and Tie Ups and cost of it is BHD 3<br>
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Kindly check and update the item status.<br>
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Waiting for your response.<br>
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Regards,<br>
Shivani</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 2 Oct at 12:15 PM
<span class="separator">, Max &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span class="separator"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement: Late return</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order Date : Aug 12, 2020</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 7697050760</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Tracking ID:  45443719753</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assistance Required: Need urgent item status</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue Description: Customer reported that she returned the item to the courier team. However, as per the tracking we can not see any collection has done so far.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The item name: 162312335 - - Plain Sleeveless Jacket with Pocket Detail and Tie Ups and cost of it is BHD 3</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check and update the item status.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Waiting for your response.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shivani</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1400514