Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 10:41:58 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567471905            02:27 PM, 11th Oct                   Shivani                    HI Shahd, Thank you for contacting us. My name is Shivani. How may I help you?           02:28 PM, 11th Oct                     hello                    hey           02:29 PM, 11th Oct                   Shivani                    Hi, How may I help you?           02:30 PM, 11th Oct                     hello                    hello?           02:32 PM, 11th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:32 PM, 11th Oct                     hello                    is anyone there????           02:33 PM, 11th Oct                   Shivani                    Please share your query so I can assist you with.           02:33 PM, 11th Oct                     hello                    /startOver           02:33 PM, 11th Oct                     hello                    hey           02:34 PM, 11th Oct                     hello                    I was sending you messages but seems like you're not receiving them\           02:34 PM, 11th Oct                     hello                    I bought an item from the sahara centre lifestyle branch and I want to return it, how much time do I get to be able to return it?           02:35 PM, 11th Oct                   Shivani                    We would like to inform you that store and online are two different platform and we do not have any information regarding the store return policy.           02:36 PM, 11th Oct                   Shivani                    We request you to please visit and contact the same store and they would be happy to help you.           02:37 PM, 11th Oct                   Shivani                    Is there anything else I can help you with?            02:38 PM, 11th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:39 PM, 11th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:41 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1575215