Subject: Ticket Assigned - Conversation with maryam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 10:37:24 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam maryam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maryam Bot:  Hi Maryam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532873159            02:19 PM, 11th Oct                   Shivani                    Hi Maryam, Thank you for contacting us. My name is Shivani. How may I help you?           02:19 PM, 11th Oct                     maryam                    I have requested to return my order from 30th September           02:20 PM, 11th Oct                   Shivani                    Kindly share the order number so I can check.           02:20 PM, 11th Oct                     maryam                    Now its 11th October today nobody is coming to collect my return           02:21 PM, 11th Oct                     maryam                    Ok           02:21 PM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:21 PM, 11th Oct                     maryam                    6227850136           02:22 PM, 11th Oct                     maryam                    Here order number           02:22 PM, 11th Oct                   Shivani                    Thank you for the order number.           02:23 PM, 11th Oct                     maryam                    We have called the support team as well 2 times they are just saying we will schedule for you. Its been 11 days now           02:23 PM, 11th Oct                   Shivani                    We can see that you have raised a return request on 29 Sep, 2020.           02:23 PM, 11th Oct                     maryam                    Yes           02:23 PM, 11th Oct                     maryam                    Now many days have passed           02:24 PM, 11th Oct                   Shivani                    Kindly share your complete address and contact number so I can forward it to our courier team.           02:24 PM, 11th Oct                     maryam                    Ok           02:24 PM, 11th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:26 PM, 11th Oct                     maryam                    Yes           02:27 PM, 11th Oct                     maryam                    Just wait 2 mints           02:27 PM, 11th Oct                     maryam                    I am copying from mail           02:27 PM, 11th Oct                     maryam                             02:28 PM, 11th Oct                     maryam                    Here address with mobile number           02:28 PM, 11th Oct                   Shivani                    Thank you for the details.           02:30 PM, 11th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           02:30 PM, 11th Oct                     maryam                    Please do it fast now it's been very long           02:31 PM, 11th Oct                     maryam                    I am your regular customer           02:31 PM, 11th Oct                   Shivani                    We will try to resolve your issue on priority.           02:33 PM, 11th Oct                   Shivani                    Is there anything else I can help you with?            02:33 PM, 11th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:35 PM, 11th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:37 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1575200