Subject: Ticket Assigned - Conversation with lady jane policarpio
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 10:35:23 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lady jane policarpio lady jane policarpio                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lady jane policarpio Bot:  Hi Lady Jane Policarpio ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568518338            02:15 PM, 11th Oct                   Shivani                    Hi Jane, Thank you for contacting us. My name is Shivani. How may I help you?           02:15 PM, 11th Oct                     lady jane policarpio                    Hi..i want to return the leggings but there is not box to be ticked on return items           02:16 PM, 11th Oct                     lady jane policarpio                    No box           02:16 PM, 11th Oct                   Shivani                    Kindly share the order number.           02:16 PM, 11th Oct                   Shivani                    Also, share the name of the item which you want to return.           02:17 PM, 11th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:18 PM, 11th Oct                     lady jane policarpio                    Order number 9606843548 solid croppes leggings           02:18 PM, 11th Oct                   Shivani                    Thank you for the detail.           02:19 PM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:19 PM, 11th Oct                   Shivani                    Please confirm do you want to return this item #160018187 - - Solid Cropped Leggings with Elasticised Waistband?           02:20 PM, 11th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:22 PM, 11th Oct                     lady jane policarpio                    Yes           02:22 PM, 11th Oct                     lady jane policarpio                    Color gray           02:22 PM, 11th Oct                     lady jane policarpio                    Size 14           02:24 PM, 11th Oct                     lady jane policarpio                    I cant see the item no. But its on order number 9606843548           02:24 PM, 11th Oct                   Shivani                    We would like to inform you that the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           02:25 PM, 11th Oct                     lady jane policarpio                    Im was not informed that its non returnable           02:25 PM, 11th Oct                     lady jane policarpio                    Ang it has damage           02:25 PM, 11th Oct                   Shivani                    Kindly share the image of the item which you have received.           02:26 PM, 11th Oct                     lady jane policarpio                             02:27 PM, 11th Oct                   Shivani                    Thank you for the image.\           02:29 PM, 11th Oct                   Shivani                    We have forwarded your issue to our concern team. Once we will get any update we will get back to you.           02:30 PM, 11th Oct                     lady jane policarpio                    Someone will call me?           02:30 PM, 11th Oct                   Shivani                    We will forward your issue to our concern team and once we will get any update we will get back to you on email.           02:31 PM, 11th Oct                   Shivani                    Is there anything else I can help you with?            02:31 PM, 11th Oct                     lady jane policarpio                    Please tell your team that non returnable item shoud be delivered on good conditon or else how can we return it..           02:33 PM, 11th Oct                     lady jane policarpio                    Nothing else..thanks           02:34 PM, 11th Oct                   Shivani                    We will get back to you soon.           02:34 PM, 11th Oct                   Shivani                    You're most welcome.           02:35 PM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:35 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1575189