Subject: Ticket Assigned - Conversation with wena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 10:16:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wena wena                    Bot:  Hi again! Bot:  Please enter your name Customer:  wena Bot:  Hi Wena ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  46286156195 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6230601158 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:04 PM, 11th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:04 PM, 11th Oct                     wena                    on 10 it was in najran now why in jeddah agai.n           02:05 PM, 11th Oct                   Shivani                    Hi Wena,  How may I help you?           02:06 PM, 11th Oct                     wena                    my order 6230601158 on 10 it was in najran already .now why in jeddah?           02:07 PM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:09 PM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:10 PM, 11th Oct                     wena                    k           02:10 PM, 11th Oct                   Shivani                    Thank you for holding up            02:12 PM, 11th Oct                   Shivani                    We would request you to please share your complete address and contact number so I can forward it to our team.           02:12 PM, 11th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:14 PM, 11th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:16 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1575085