Subject: Ticket Assigned - Conversation with john
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 10:13:43 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with john john                    Bot:  Hi again! Bot:  Please enter your name Customer:  john Bot:  Hi John ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:45 PM, 11th Oct                   Shivani                    Hi John, Thank you for contacting us. My name is Shivani. How may I help you?           01:47 PM, 11th Oct                     john                    hi           01:47 PM, 11th Oct                     john                    I had an order with number 7404484584 and two items has been cancelled from your side .. just want to know when are u gonna refund the amount           01:48 PM, 11th Oct                     john                    another thing           01:48 PM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:48 PM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:48 PM, 11th Oct                     john                    someone called me from Dubai and gave me voucher with 8 BD beause I had a complain and I didn't receive yet .. actually everything took  so long to be issued and i'm not happy at all           01:49 PM, 11th Oct                   Shivani                    Thank you for holding up            01:51 PM, 11th Oct                   Shivani                    We would like to inform you that we have process the refund on 26 Sep, 2020 for both the orders.           01:52 PM, 11th Oct                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:52 PM, 11th Oct                   Shivani                    Is there anything else I can help you with?            01:53 PM, 11th Oct                     john                    yes           01:53 PM, 11th Oct                     john                    someone called me from Dubai and gave me voucher with 8 BD beause I had a complain and I didn't receive yet .. actually everything took so long to be issued and i'm not happy at all           01:53 PM, 11th Oct                   Shivani                    Did you ask for which issue, they are providing the voucher?           01:55 PM, 11th Oct                     john                    I did a complain because I placed an order and some items has been cancelled from your side and I placed the order in. sale           01:56 PM, 11th Oct                     john                    the items I placed were not even out of stock           01:56 PM, 11th Oct                   Shivani                    Thank you for confirming us.           01:56 PM, 11th Oct                     john                    he told me it will take 5 working days maximum but as usual it took longer           01:57 PM, 11th Oct                   Shivani                    We request you to please use this voucher and place a new order again with us.           01:57 PM, 11th Oct                     john                    I didn't receive the voucher yet           01:58 PM, 11th Oct                   Shivani                    Please share the order number for which you will get the voucher.           01:59 PM, 11th Oct                     john                    7404484584           01:59 PM, 11th Oct                   Shivani                    Thank you for the order number.           02:00 PM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:00 PM, 11th Oct                   Shivani                    Thank you for holding up            02:03 PM, 11th Oct                   Shivani                    We have checked and the voucher already been shared with you.           02:03 PM, 11th Oct                   Shivani                    The voucher code you need to apply at checkout is V93-269L-ZGBW-BZGS-G           02:04 PM, 11th Oct                   Shivani                    * Terms and conditions: 1. This voucher code is valid till 28.10.2020 2. The voucher can be spent on a threshold of BH 12. 3. Voucher is only valid on www.babyshopstores.com 4. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           02:04 PM, 11th Oct                   Shivani                    Is there anything else I can help you with?            02:05 PM, 11th Oct                     john                    yes           02:05 PM, 11th Oct                     john                    so I have to spent 12 BD to use the voucher of 8 BD?           02:05 PM, 11th Oct                   Shivani                    Yes, the order amount should be BHD 12 to redeemed the voucher.           02:06 PM, 11th Oct                     john                    no i don't want to spend 12 BD  again with you .. I want again someone in charge to call me today           02:07 PM, 11th Oct                     john                    today           02:07 PM, 11th Oct                     john                    everything is tasking too long and i'm really not happy dealing with centerpoint and definitely I'll make a very bad review on you guys           02:08 PM, 11th Oct                     john                    I want someone to call me           02:08 PM, 11th Oct                     john                    in charge           02:08 PM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:08 PM, 11th Oct                   Shivani                    We will forward you call request to our concern team.           02:08 PM, 11th Oct                   Shivani                    Kindly share your contact number with us.           02:09 PM, 11th Oct                     john                    33726940           02:09 PM, 11th Oct                   Shivani                    Thank you for confirming us.           02:10 PM, 11th Oct                     john                    I'll call the customers protection for you in Bahrain           02:10 PM, 11th Oct                     john                    I need someone today to call me           02:10 PM, 11th Oct                   Shivani                    We will arrange a call back for you in this regards.           02:10 PM, 11th Oct                     john                    please cancel this voucher it has no meanig           02:10 PM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:10 PM, 11th Oct                   Shivani                    Is there anything else I can help you with?            02:11 PM, 11th Oct                     john                    ok .. someone to call me today           02:11 PM, 11th Oct                     john                    TODAY           02:11 PM, 11th Oct                   Shivani                    We will forward your request to our team.           02:12 PM, 11th Oct                     john                    thanks shivani           02:12 PM, 11th Oct                   Shivani                    You're most welcome.           02:13 PM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:13 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1575073