Subject: New Reply Received - Returning ruined items
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 09:31:57 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returning ruined items  Ticket comment <div dir="auto">They didn’t contact me up till now???????</div>
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<div>On Sun, 11 Oct 2020 at 12:18 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Moha,</div>
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<div><div>Thank you for your response.<div><br style="box-sizing:border-box"></div>
<div>We can see that you have already created a return request for the items on 3 Oct, 2020 and our courier team will contact you in 7 - 10 working days for the collection.</div>
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<div>We would like to inform you that your product will take 2-3 business days to reach our warehouse and it will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid will be refunded to your my credit wallet.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1542065