Subject: New Reply Received - Order number #9789445703
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 07:46:12 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order number #9789445703  Ticket comment <div>Dear team ,</div>
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<div id="yMail_cursorElementTracker_1602402034801">Thanks for your feedback , as per your return policy i have 30 days to return the item not 14 days as mentioned in your e mail, however this policy is valid in case the item is in a valid condition  , kindly escalate the case for the managment as the case is not closed from my end yet .<br id="yMail_cursorElementTracker_1602402023572"><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 11 Oct 2020 at 10:15 am, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0381024492"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div><div>Hi Amal,</div></div>
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<div dir="ltr">Thank you getting in touch with us.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br>
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<div dir="ltr">We see that you want to return your item  you ordered from our website in June. As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on 25 June, 2020 so we won't be able to initiate a return request here. </div>
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<div>For any further information on return, please visit the below link: </div>
<div><a rel="noreferrer" target="_blank" href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a></div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team  </div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1571065