Subject: Ticket Assigned - Conversation with hajar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 07:18:09 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hajar hajar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hajar Bot:  Hi Hajar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9604288754 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555593392            11:12 AM, 11th Oct                   Shivani                    Hi Hajar, Thank you for contacting us. My name is Shivani. How may I help you?           11:12 AM, 11th Oct                     hajar                    I ordered  since along time           11:13 AM, 11th Oct                     hajar                    Since 22 sep           11:13 AM, 11th Oct                     hajar                    Till now it's under process           11:13 AM, 11th Oct                   Shivani                    We are sincerely apologies for the inconvenience caused to you.           11:14 AM, 11th Oct                     hajar                    I called the help centre few days ago and he said he made a complain but nothing change           11:14 AM, 11th Oct                     hajar                    No problem           11:14 AM, 11th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           11:15 AM, 11th Oct                     hajar                    I just want to know if you will deliver order or just cancel it           11:15 AM, 11th Oct                     hajar                    Because I really need these things soon           11:16 AM, 11th Oct                     hajar                    I hope so           11:16 AM, 11th Oct                   Shivani                    We will forward your issue on priority and we will get back to you soon once receive any update from them.           11:16 AM, 11th Oct                     hajar                    Thanks shivani           11:17 AM, 11th Oct                   Shivani                    You're msot welcome.           11:17 AM, 11th Oct                   Shivani                    Is there anything else I can help you with?            11:17 AM, 11th Oct                     hajar                    No, that's it.. Thanks           11:17 AM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           11:17 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1574239