Subject: Ticket Assigned - Conversation with faheem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 07:17:11 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faheem faheem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faheem Bot:  Hi Faheem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553120542            10:55 AM, 11th Oct                   Shivani                    Hi Faheem, Thank you for contacting us. My name is Shivani. How may I help you?           10:55 AM, 11th Oct                     faheem                    6220813605 date 2 sep 2020           10:56 AM, 11th Oct                     faheem                    more than 100 tomes complaining           10:56 AM, 11th Oct                     faheem                    still not receive refund           10:56 AM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:56 AM, 11th Oct                     faheem                    please tell me direcly           10:56 AM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:56 AM, 11th Oct                   Shivani                    Thank you for holding up            10:59 AM, 11th Oct                   Shivani                    We have checked and we would like to inform you that we have already escalated your case to our team.           10:59 AM, 11th Oct                   Shivani                    Once we will get any update we will get back to you on your email.           10:59 AM, 11th Oct                     faheem                    same reply every time           11:00 AM, 11th Oct                     faheem                    past 15 days i am receiving same reply           11:01 AM, 11th Oct                     faheem                    one month and 15 days completed           11:01 AM, 11th Oct                   Shivani                    This is surely not the experience we want our customers to have when they shop with us.           11:01 AM, 11th Oct                   Shivani                    Please allow us some time to work and get this issue fixed for you.           11:02 AM, 11th Oct                     faheem                    how can you say that you have escalated the issue           11:02 AM, 11th Oct                     faheem                    how many years your team to solve the issue           11:02 AM, 11th Oct                     faheem                    tell me           11:02 AM, 11th Oct                     faheem                    need*           11:02 AM, 11th Oct                     faheem                    just for 54/sar the costumer need to follow up for months or years           11:03 AM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:03 AM, 11th Oct                     faheem                    i dont want to follow up with centerpoint           11:03 AM, 11th Oct                     faheem                    i am tired           11:04 AM, 11th Oct                   Shivani                    Please allow us some more time to resolve your issue.           11:04 AM, 11th Oct                     faheem                    no issue just tell me directly you are doing nothing           11:04 AM, 11th Oct                     faheem                    you all are just playing with costumers           11:04 AM, 11th Oct                     faheem                    i will post all the screenshot on your facebook page all costumer should know about centerpoint costumer service           11:05 AM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:06 AM, 11th Oct                     faheem                    no use of your apologies           11:06 AM, 11th Oct                   Shivani                    We will again forward your issue to our team and we will try to resolve your issue as soon as possible.           11:06 AM, 11th Oct                   Shivani                    We would request you to please allow us some more time to resolve your issue.           11:07 AM, 11th Oct                   Shivani                    We will get back to you soon once we will get any update from our team.           11:07 AM, 11th Oct                     faheem                    yes you all are forwarding my issue daily from the past 25 days           11:07 AM, 11th Oct                     faheem                    useless           11:08 AM, 11th Oct                   Shivani                    We would request you to please allow us some more time to resolve your issue.           11:08 AM, 11th Oct                     faheem                    no problem tell me the time           11:09 AM, 11th Oct                     faheem                    ?           11:09 AM, 11th Oct                     faheem                    how many months or years           11:09 AM, 11th Oct                   Shivani                    We will try to resolve your issue as soon as possible.           11:09 AM, 11th Oct                   Shivani                    We thank you for your understanding and cooperation.           11:10 AM, 11th Oct                     faheem                    good joke           11:10 AM, 11th Oct                     faheem                    you all are totally useless           11:10 AM, 11th Oct                     faheem                    and you know that           11:11 AM, 11th Oct                   Shivani                    We are sincerely apologies for the inconvenience caused to you.           11:11 AM, 11th Oct                   Shivani                    We will again forward your issue to our team and we will try to resolve your issue as soon as possible.           11:11 AM, 11th Oct                   Shivani                    We will get back to you soon once we will get any update from our team.           11:12 AM, 11th Oct                   Shivani                    Is there anything else I can help you with?            11:12 AM, 11th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:15 AM, 11th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:16 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1574233