Subject: Ticket Assigned - Conversation with mian azam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 07:08:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mian azam mian azam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mian azam Bot:  Hi Mian Azam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227640220 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507850200            10:54 AM, 11th Oct                   Shivani                    Hi Azam, Thank you for contacting us. My name is Shivani. How may I help you?           10:54 AM, 11th Oct                     mian azam                    Hello how are you mam?           10:55 AM, 11th Oct                     mian azam                    My order no. Is 6227640220           10:55 AM, 11th Oct                     mian azam                    Its been 16 days it is in processing           10:55 AM, 11th Oct                   Shivani                    Hi Azam, I am doing fine.           10:56 AM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:56 AM, 11th Oct                     mian azam                    Could you please tell me why it is so late           10:57 AM, 11th Oct                     mian azam                    I used ordee before i get the things righy after 5 6 daysb           10:57 AM, 11th Oct                     mian azam                    Days*           10:57 AM, 11th Oct                     mian azam                    I need to know on which date i can collect my order?           10:58 AM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:00 AM, 11th Oct                     mian azam                    Yeah sure take your time           11:01 AM, 11th Oct                   Shivani                    We would like to inform you that your order has now arrived at the store for collection, and is ready for pick-up.           11:01 AM, 11th Oct                     mian azam                    Thank you mam. I also request you to update my status to ready for collection for any further inconvenience.           11:02 AM, 11th Oct                   Shivani                    We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID or Iqama Number - Valid driver's license or passport featuring a current photograph           11:03 AM, 11th Oct                   Shivani                    You're most welcome.           11:03 AM, 11th Oct                     mian azam                    But i didn't get any confirmation email r message?           11:04 AM, 11th Oct                   Shivani                    You can show them your order number and collect your parcel.           11:05 AM, 11th Oct                     mian azam                    Ok done. Thank you           11:05 AM, 11th Oct                   Shivani                    You're most welcome.           11:06 AM, 11th Oct                   Shivani                    Is there anything else I can help you with?            11:06 AM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           11:08 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1574198