Subject: Ticket Assigned - Conversation with manal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 07:00:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manal manal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manal Bot:  Hi Manal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7405890966 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097338888798            10:51 AM, 11th Oct                   Shivani                    Hi Manal, Thank you for contacting us. My name is Shivani. How may I help you?           10:52 AM, 11th Oct                     manal                    Hu           10:52 AM, 11th Oct                     manal                    Hi           10:52 AM, 11th Oct                     manal                    I placed the above order on 2nd oct           10:52 AM, 11th Oct                     manal                    For some reason it was hold by the bank and got released yesterday           10:52 AM, 11th Oct                     manal                    Still showing as placed in your app           10:53 AM, 11th Oct                     manal                    When it will be processed           10:53 AM, 11th Oct                   Shivani                    We are sincerely apologies for the inconvenience caused to you.           10:54 AM, 11th Oct                     manal                    Plus since it was since 2nd oct.. are all the items booked for ke under my order or some of them are no longer available           10:54 AM, 11th Oct                   Shivani                    We would request you to please get in touch with Home centre Support team.           10:54 AM, 11th Oct                     manal                    What is the number           10:55 AM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:55 AM, 11th Oct                     manal                    I tried calling 800001271 and the call doesn't go through           10:55 AM, 11th Oct                     manal                    Sure           10:55 AM, 11th Oct                   Shivani                    Thank you for holding up            10:58 AM, 11th Oct                   Shivani                    We would request you to please email at [email-masked] or contact support team on 8000-8466           10:58 AM, 11th Oct                   Shivani                    Is there anything else I can help you with?            10:58 AM, 11th Oct                     manal                    Thank you           10:59 AM, 11th Oct                   Shivani                    You're most welcome.           11:00 AM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:00 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1574165