Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 06:50:55 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:43 AM, 11th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:43 AM, 11th Oct                     hi                    hi           10:43 AM, 11th Oct                     hi                    give details about my refund for order #6218860737           10:43 AM, 11th Oct                     hi                    hello           10:44 AM, 11th Oct                   Shivani                    We would like to inform you that we have already forwarded your refund issue to our team.           10:44 AM, 11th Oct                     hi                    when can i expect the results           10:45 AM, 11th Oct                   Shivani                    Once we will get any update we will get back to you on your email.           10:45 AM, 11th Oct                     hi                    also for order #6229096341           10:45 AM, 11th Oct                   Shivani                    For the order #6229096341 the transaction has only been authorized and we have cancel the authorization from our end.\           10:46 AM, 11th Oct                   Shivani                    The amount you paid online will be credited to your original payment method within 7 working days.           10:47 AM, 11th Oct                   Shivani                    Also, we will try to resolve your refund issue on priority.\           10:47 AM, 11th Oct                   Shivani                    Is there anything else I can help you with?            10:48 AM, 11th Oct                     hi                    k thx           10:49 AM, 11th Oct                   Shivani                    You're most welcome.           10:50 AM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:50 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1574122