Subject: Ticket Assigned - Conversation with regjne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 06:45:42 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with regjne regjne                    Customer:  What happened? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Regjne ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6230922608 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:39 AM, 11th Oct                     regjne                    Okay           10:40 AM, 11th Oct                   Shivani                    Hi Regjne, Thank you for contacting us. My name is Shivani. How may I help you?           10:40 AM, 11th Oct                     regjne                    CAN YOU GIVE UPDATE REGARDING MY PARCEL?           10:41 AM, 11th Oct                     regjne                    YESTERDAY UPDATR FOR DELIVERY BUT I DID NOT RECEIVE ANY CALL FROM THE COURIER           10:41 AM, 11th Oct                   Shivani                    We can see that your order has been placed successfully on 7 Oct, 2020           10:42 AM, 11th Oct                     regjne                    THEN?           10:42 AM, 11th Oct                   Shivani                    We would like to inform you that your order has already been shipped from our warehouse.           10:42 AM, 11th Oct                   Shivani                    Our courier partner will contact you again to arrange a time for delivery.           10:42 AM, 11th Oct                     regjne                    Okay.           10:43 AM, 11th Oct                   Shivani                    Is there anything else I can help you with?            10:43 AM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping us.           10:45 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1574111