Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 06:33:59 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556355836            10:26 AM, 11th Oct                   Shivani                    Hi Ahmed, Thank you for contacting us. My name is Shivani. How may I help you?           10:27 AM, 11th Oct                     ahmed                    I made a return for 2 items           10:27 AM, 11th Oct                     ahmed                    They already collected them           10:27 AM, 11th Oct                     ahmed                    I didn’t receive any update nor email for the refund status           10:28 AM, 11th Oct                     ahmed                    ?!           10:28 AM, 11th Oct                   Shivani                    Kindly share the order number so I can check.\           10:29 AM, 11th Oct                     ahmed                    9606143562           10:29 AM, 11th Oct                   Shivani                    Thank you for the order number.           10:30 AM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:31 AM, 11th Oct                     ahmed                    Ok           10:31 AM, 11th Oct                   Shivani                    We would like to inform you that your product reached our warehouse on 9 Oct, 2020.           10:31 AM, 11th Oct                   Shivani                    It will take us 2- 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:31 AM, 11th Oct                     ahmed                    But they collected  it last monday           10:32 AM, 11th Oct                     ahmed                    ?!!           10:32 AM, 11th Oct                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           10:32 AM, 11th Oct                     ahmed                    Ok           10:32 AM, 11th Oct                     ahmed                    Thank u           10:33 AM, 11th Oct                   Shivani                    Yes, we have received the item at warehouse on 9 Oct, 2020           10:33 AM, 11th Oct                   Shivani                    You're most welcome.           10:33 AM, 11th Oct                   Shivani                    Is there anything else I can help you with?            10:33 AM, 11th Oct                     ahmed                    Thx           10:33 AM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:33 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1574064