Subject: Ticket Assigned - Conversation with fady saad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 06:30:20 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fady saad fady saad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fady saad Bot:  Hi Fady Saad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9606899387 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971553221815            10:24 AM, 11th Oct                   Shivani                    Hi Fady, Thank you for contacting us. My name is Shivani. How may I help you?           10:25 AM, 11th Oct                     fady saad                    Hello. Sir /madam           10:25 AM, 11th Oct                     fady saad                    I request order last 7 October to collect it from centre point gurhrer mall           10:26 AM, 11th Oct                     fady saad                    9606899387           10:26 AM, 11th Oct                     fady saad                    They mention 2 working days           10:26 AM, 11th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:27 AM, 11th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:27 AM, 11th Oct                     fady saad                    Ok           10:27 AM, 11th Oct                   Shivani                    Thank you for holding up            10:27 AM, 11th Oct                   Shivani                    We can see that your order has been placed successfully on 7 Oct, 2020 and it will take 2 - 3 working days to make it ready for pick up.           10:28 AM, 11th Oct                   Shivani                    Friday and Saturday does not consider as working days.           10:28 AM, 11th Oct                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           10:28 AM, 11th Oct                   Shivani                    Is there anything else I can help you with?            10:28 AM, 11th Oct                     fady saad                    Ahh okay so this I will collect it           10:29 AM, 11th Oct                     fady saad                    This week           10:29 AM, 11th Oct                   Shivani                    Once your order is ready for pick up you will receive notification.           10:29 AM, 11th Oct                     fady saad                    Ok thanks           10:29 AM, 11th Oct                   Shivani                    You're most welcome.           10:30 AM, 11th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           10:30 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1574053