Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Oct 2020 13:11:14 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div>Hello</div>
<div id="yMail_cursorElementTracker_1602335235515"><br></div>
<div id="yMail_cursorElementTracker_1602335235749">I have already emailed at [email-masked] with details.</div>
<div id="yMail_cursorElementTracker_1602335256638"><br></div>
<div id="yMail_cursorElementTracker_1602335257505">However I am replying here as well.</div>
<div id="yMail_cursorElementTracker_1602335353710">I want to request here that it's better to send me the correct order instead of refunding the money back to me.</div>
<div id="yMail_cursorElementTracker_1602335388025">Appreciated...</div>
<div id="yMail_cursorElementTracker_1602335265896">Details of this inappropriate experience are mentioned below.</div>
<div id="yMail_cursorElementTracker_1602335425035">1</div>
<div id="yMail_cursorElementTracker_1602335266975">Item ordered is added below<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId37294" class="inline-image-global inlined-image-cid-682b992d-fb15-48d7-9821-7a9645e5e739" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1NTI2NjI3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O0mNwHhhGZW7uQBwjy3u8BSAmwtqeLMRxA1llINhfRk" style="width:100%;max-width:800px"><br>
</div>And I received the wrong item and its picture is added below;</div>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId37295" class="inline-image-global inlined-image-cid-7fa20486-0dc4-49de-90e1-46bca63de912" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1NTI2NjI3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5Z9tSj2hZc_Cs0A9GKITFujHYGDzqdIw78_uBOQDwMQ" style="width:100%;max-width:800px"><br>
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<br>Thanks</div>
<div id="yMail_cursorElementTracker_1602335438723"><br></div>
<div id="yMail_cursorElementTracker_1602335439071">Kamran</div>
<div id="yMail_cursorElementTracker_1602335440809">0547128788</div>
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<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 10 Oct 2020 at 5:02 pm, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv5365786570"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Kamran,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style=""><div><div dir="ltr"> <br style="">With reference to order no #9606931046<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1571968