Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Oct 2020 13:08:24 +0000

Hi Shivani Rani,  
  The following message composed by you on ticket 1571922 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Jo,  ​   Thank you for getting in touch with us.     With reference to order no #9607200685     We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  ​  During quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them.      The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.     We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.     Feel free to get in touch with us for further assistance.     Your Friends,  The Support Team