Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 10 Oct 2020 09:49:38 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Attached the order as well</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 10 Oct 2020, 1:47 pm Hasan Barakat, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear Support team <div dir="auto"><br></div>
<div dir="auto">Thank you for the quick turnaround. Please find attached the details. Please note this is a gift received by us. So either you refund the sender or provide a gift voucher that can be used at your stores.</div>
<div dir="auto"><br></div>
<div dir="auto">Kind regards </div>
<div dir="auto">Hasan Barakat </div>
<div dir="auto">050 6675607 </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, 10 Oct 2020, 1:28 pm Babyshop, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Hasan,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div dir="ltr">Thank you for getting in touch with us.<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">This is really unfortunate that you had received a faulty  item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">We would also request you to provide us some snapshots of the item you have received along with the correct order number as we can not find the provided number in our system.</div>
<div><br style="box-sizing:border-box"></div>
<div>We look forward to hearing from you.</div>
<div><br style="box-sizing:border-box"></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
<div>
<br style="box-sizing:border-box"><br style="box-sizing:border-box">
</div>
<div style="box-sizing:border-box;word-break:break-word">
<br style='box-sizing:border-box;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px'><div><br></div>
</div>
</div>
<div style="box-sizing:border-box;word-break:break-word"><div><div> </div></div></div>  </div>
<div dir="ltr">
<br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</div>
</blockquote>
</blockquote></div>

Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043155245173'>IMG-20201002-WA0021.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1570980