Subject: New Reply Received - Incomplete order
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 09 Oct 2020 10:53:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Incomplete order  Ticket comment <div><br></div>
<div dir="auto">Hi </div>
<div dir="auto">Im still waiting on someone to pick up my order as advised by ur customer service</div>
<div dir="auto"><br></div>
<div dir="auto">
<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Oct 9, 2020 at 1:51 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Sairah,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #7405379746<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get all correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We can see that the return request has been created for the item. Our courier team will contact you soon for the collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​</div>
<div dir="ltr">
<br><br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1542389