Subject: New Reply Received - Exchange item
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 09 Oct 2020 10:42:00 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Exchange item   Ticket comment <div>
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<div style="direction: ltr">Hey Support Team </div>
<div style="direction: ltr">Thank you for your email, okey no problem but i <span id="ms-outlook-ios-cursor">
</span>hope contact me in this e-mail because the email which put in the account information is wrong so keep in your mind thats my official e-mail for your contact.
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<div style="direction: ltr">Regards, </div>
<div style="direction: ltr">Yazeed Mohammad</div>
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<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, October 9, 2020 8:14:16 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1565500] - Exchange item
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<div dir="ltr">Hi Yazeed,</div>
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Thank you for getting in touch with us.<br>
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With reference to order no #8206238445<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, only return and refund can be done.</div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">We would like to inform you that your product will take 2- 3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality
 check and issue your refund.</div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Once the refund is processed the amount you paid will be refunded​ as a refund voucher and detail we will be forward on your email.<br style="box-sizing:border-box">
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box">
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Your friends,<br style="box-sizing:border-box">
The Support Team<br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1565500